Faraday Store Limited is committed to protecting the privacy of our site visitors and customers. Many of the Faraday Store team have been shopping on the web for decades, and fully appreciate and respect the importance of privacy on the Internet as a whole. Privacy, both online and off, is very close to our hearts. We will not disclose information about our customers to third parties except where it is part of providing a service to you – e.g. arranging for a product to be sent to you, carrying out credit and other security checks, or where we have your express permission to do so.
We will not sell your name, address, e-mail address, credit card information or personal information to any third party without your permission. We cannot however be responsible or held liable for the actions of third party sites from which you may have been directed to the Faraday Store website.
Communication & Marketing
If you have made a purchase from our store we may occasionally update you on our latest products, news and special offers via e-mail. If you do not wish to continue to receive email marketing from us, click on the “unsubscribe” link in any email communications you may have received from us.
A cookie is a small information file that is sent to your computer, mobile or other device when you visit a website and it will recognise your device on future visits. These types of files do a number of different jobs such as remembering your preferences and chosen items, assisting you to improve your site experience as well as trying to ensure that the adverts or offers you see online are more relevant to you. These “cookies” can be divided into 4 types each of which is outlined below.
Category 1: Strictly Necessary Cookies
These cookies are essential in order to enable the site to provide services you have asked for such as remembering your shopping bag items.
Category 2: Performance Cookies
This type collect anonymous information on how people use the site and the data is merged with other users to enable us to improve how the site operates. For example we utilise Google Analytics cookies to help us understand how customers arrive at our site, browse or use our site and highlight areas where we can improve areas such as navigation, shopping experience and marketing campaigns. The data stored by these cookies never shows personal details from which your individual identity can be established.
Category 3: Functionality Cookies
These remember choices you make such as language, search parameters such as size, colour or product line. These can then be used to provide you with an experience more appropriate with your selections and make the visits more tailored and pleasant. The information is also merged with other users on an anonymous basis to enable us to improve how the site operates.
Category 4: Targeting Cookies or Advertising Cookies
These cookies collect information about your browsing habits in order to make advertising relevant to you and your interests. They remember the websites you have visited and that information is shared with other parties such as advertisers. You can change the settings on your browser to prevent cookies being stored on your computer or mobile device without your explicit consent. Your browser’s “help” section will normally provide details on how to manage the cookie settings.
We may disclose aggregate, anonymised statistics about the number of visitors to this website or number of purchases made as required by our investors, as gathered by Google Analytics. Faraday Store uses and stores this type of information to help it improve the service it provides to its users.
Protecting your security
We may use personal information provided by you in order to conduct appropriate anti-fraud checks. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. This is done only to confirm your identity – a credit check is not performed and your credit rating is unaffected.
Transfers of your Information
The information that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for Faraday Store or one of our suppliers. Such processing may, for example, be required in order to fulfil your order, process your payment details or provide support services. Unfortunately, the transmission of information via the Internet is not completely secure. We will do our best to protect your personal data, but cannot guarantee the security of data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features (such as site-wide HTTPS) to try to prevent unauthorised access.
Disclosures of your information
We may also disclose your personal information to third parties:
– in the event that Faraday Store sells or buys any business or assets;
– if Faraday Store or all of its assets are acquired by a third party, in which case personal data which we hold about our customers may be one of the transferred assets; or
– if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of; or to protect the rights, property, or safety of Faraday Store, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Third party sites
Our site may contain links to and from the websites of our partner networks, advertisers and other third parties. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Checking your Details
If you wish to verify the details you have submitted to Faraday Store you may do so by contacting us via [email protected]. Our security procedures mean that we may request proof of identity before we reveal information. We would strongly recommend that you do not use the browser’s password memory function as that would permit other people using your device to access your personal information.
Faraday Store Limited is the data controller for the purpose of the Data Protection Act 1998 (the Act).
You have the right to access the information which Faraday Store holds about you and your right of access can be exercised in accordance with the Act. You may lodge an access request for free, but depending upon the personal information you request, we may impose a charge to recover our costs in providing you with details of the information we hold about you. We will notify you of any such change upon receiving your access request, and confirm whether you wish to proceed and pay such a charge.
We are always pleased to hear from our customers (even if it is a complaint!). We are always grateful for any time you spend providing us with the knowledge we need to ensure our customers are completely satisfied – we want you to return to the site and to recommend us to your friends and family. If you have any questions or feedback about your experience on the Faraday Store website, please do not hesitate to contact us at [email protected] and we will be delighted to answer any questions you may have.